Legal & Support Center
About HOTSPOT JA
We created HOTSPOT JA because we noticed the more "connected" we became online, the more we missed out on what was happening right outside our front door.
HOTSPOT JA isn't just an advertising platform; it's a movement to get people back into the real world. We serve the seekers, the socialites, and the curious.
Our mission is to ensure that no great event goes unattended and no person feels like they're missing out on the beat of their community.
In a world full of digital noise, HOTSPOT JA is the signal that leads you to the real-world connections that matter.
No more endless searching. No more "I wish I knew about that." Just instant access to the best outings Jamaica has to offer. Waste no time. Find your vibe. Find your Hotspot in JA.
Privacy Policy
At HOTSPOT JA, a product of Rasipo Group Ltd, we take your privacy seriously. This policy outlines our practices regarding your data.
What We Collect
- Account Information: Your Name, Email Address, and Phone Number when you create an account (including names provided via Google or Apple Sign-In).
- Promoter Financial Data: If you are an event organizer selling tickets, we collect your bank account details (Bank Name, Branch, Account Name, and Account Number) exclusively for ticket revenue payouts.
- Device & Usage Data: IP address, OS version, and app interaction analytics.
- Transaction Records: History of event ticketing and purchases.
How We Use It
Your data is strictly used to facilitate ticket purchases, verify event entry, process organizer payouts, improve app functionality, and provide customer support.
Third Parties
We do not sell your data. We share necessary information with trusted third-party services exclusively to operate the app:
- Firebase: For secure authentication and database hosting.
- WiPay: For processing payments securely.
- Sentry: For crash reporting and bug tracking.
- PostHog: For product analytics to improve user experience.
Your Rights (Jamaica's Data Protection Act 2020)
In accordance with the Data Protection Act 2020 of Jamaica, you have the right to request access to your personal data, request correction of inaccuracies, and request deletion of your data.
Data Retention
We retain your personal information only for as long as your account is active or as needed to provide you services and comply with our legal obligations.
Children's Privacy
HOTSPOT JA is not intended for users under the age of 13. We do not knowingly collect data from children.
Policy Changes
We may update this policy periodically. We will notify you of significant changes via the app or email.
Support
Need help with a ticket, an event, or your account? Our team is ready to assist you.
Contact Us
- Email: support@hotspotja.app
- Phone / WhatsApp: +1 (876) 563-5949
- Instagram: @hotspotja
- App Website: hotspotja.app
Response Time
Our standard response time is 24 to 48 hours. During peak event seasons, response times may vary slightly.
Refunds & Tickets
Refunds are subject to the specific event organizer's policy. HOTSPOT JA processes refunds only when an event is officially canceled or explicitly authorized by the event promoter. Please contact support with your ticket ID for specific inquiries.
Delete Your Account
If you no longer wish to use HOTSPOT JA, you can permanently delete your account and associated data.
Method 1: In-App Path
- Open the HOTSPOT JA app.
- Navigate to your Profile.
- Tap on Settings.
- Select Delete Account and follow the confirmation prompts.
Method 2: Email Request
You can also request account deletion by emailing support@hotspotja.app from the email address associated with your account, using the subject line "Account Deletion Request".
30-Day Deletion Window
Upon requesting deletion, your account is queued for permanent removal within a 30-day window. During this time, your data will be rendered inaccessible to the public and event organizers. After 30 days, your data is permanently purged from our systems, barring transactional records kept strictly for legal and tax compliance.